Privacy Policy
Last updated: 2026-01-30
1) Who we are
Shively AI provides AI-powered voice assistants that answer calls, capture lead information,
and support scheduling or routing for businesses.
Contact: shively5230.es@gmail.com • 239-347-2245
Business location: Bonita Springs, Florida, USA
Contact: shively5230.es@gmail.com • 239-347-2245
Business location: Bonita Springs, Florida, USA
2) Information we collect
- Call information (phone number, call timestamps, call recordings if enabled)
- Caller-provided details (name, reason for calling, requested time, address if provided)
- Message metadata for SMS/email notifications when configured
We collect only what is needed to deliver the service requested by the caller or business.
3) How we use information
- Answer calls and respond to caller questions
- Capture lead details and share them with the business
- Request callbacks or appointment times (when enabled)
- Improve reliability and prevent abuse/fraud
4) SMS messaging and opt-out
If SMS is used, messages may include confirmations, updates, or lead notifications.
Message and data rates may apply depending on your carrier.
Opt-out: Reply STOP to unsubscribe from SMS messages. Reply HELP for help.
(SMS is only sent when configured by the business, or when a caller requests it.)
Opt-out: Reply STOP to unsubscribe from SMS messages. Reply HELP for help.
(SMS is only sent when configured by the business, or when a caller requests it.)
5) Sharing
We share caller information with the business that received the call, and with service providers
used to operate the voice assistant (telephony, hosting, speech and text processing).
We do not sell personal information.
We do not sell personal information.
6) Data retention
We retain data only as long as needed for operational, legal, and support purposes.
Retention may vary by client configuration.
7) Security
We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.